About Our Guide
1. General Information
Q: What formats are available for the Guides?
A: Our guides are available as ready-to-browse booklets, making them compatible with most e-readers, tablets, and smartphones.
Q: Are the guides available in multiple languages?
A: Most of our guides are available in Arabic and English, with the possibility of additional languages being added in the future.
2. Purchasing & Access
Q: How can I purchase a guide?
A: Simply add the guide to your shopping cart, proceed to checkout, and complete the payment. You will receive an access link in your account and via email as soon as the payment is confirmed.
Q: I didn’t receive my access link, what should I do?
A: First, check your spam/junk mail folder. If you still can’t find it, please contact us at [sales@futurepioneers.co], and we will resend it to you.
Q: Can I re-access my purchased guides?
A: Yes! You will have lifetime access to your purchased guides, and you can read them anytime from your account.
3. Payment & Refunds
Q: What payment methods do you accept?
A: We accept credit/debit cards and Apple Pay to ensure a safe and seamless payment experience.
Q: Can I get a refund if I don’t like the guide?
A: Due to the digital nature of our guides, all sales are final and non-refundable. However, if you experience any issues, please contact us, and we’ll be happy to assist you.
4. Account & Orders
Q: Do I need to create an account to purchase a guide?
A: No, you can checkout as a guest. However, creating an account allows you to access your past purchases and view your guides at any time.
Q: How do I access my guides after purchasing?
A: After purchase, you can view your guides from the order confirmation page or by logging into your account dashboard.
5. Technical Support
Q: My guides isn’t loading, what should I do?
A: Please check your internet connection to ensure there are no issues. If the problem persists, feel free to contact us for further assistance.
Q: Can I share my guides with others?
A: No, guides are strictly for personal use only. Sharing, distributing, or reselling any purchased e-books is strictly prohibited.
6. Contact & Support
Q: How can I contact customer support?
A: You can reach us via email at [sales@futurepioneers.co] or through the Contact Us page on our website. We strive to respond within 24 hours.
If you have any further questions, don’t hesitate to get in touch with us!